Terms of service

Description and Availability of Goods

Accurate descriptions of goods are provided in the product details. If you need further information before ordering, please contact me. Swatch cards for each online couture or made-to-order garment or accessory are available for purchase and are redeemable against the purchase of that corresponding couture garment. Images and colours will not be an exact match to a screen on a computer, mobile or tablet device. 

Wedding Books & Bath/Candle Products

Returnable within 14 days. Full refund of exchange is only possible if product has not been used or damaged. We take care in packaging and posting all items to ensure a safe arrival. Please see returns policy.

Made-to-Order Apparel and Accessories

Non-Returnable. All made-to-order apparel and accessories will not be available for shipping until order is complete. Each item has an estimated delivery date, based on creation time and availability of materials. In the event an item is not available, you will be notified. 

Couture/Bespoke Orders

Once you have agreed to become a Couture/Bespoke Client, you will be required to make payment before any further appointments can be scheduled and before any work can begin. You can choose to make the full upfront payment or a 50% non-refundable deposit. Once the agreed payment has been received, Rosemary Anne begins working on your order, and your payment is non-refundable.

Full payments can be made online or by bank transfer. If you choose the payment of 50% deposit and final payment, you must pay by bank transfer. Please specify if you would like to pay by bank transfer, otherwise you will receive an email with an invoice for the quoted amount, with link to online payment process through my website.

You must be available for all necessary appointments, which can last up to two hours if the work is complex. Please only become a Couture/Bespoke Client if you can allow the time in your schedule for 1 design consultation with measurements taken, at least 3 fittings and 1final garment try-on, approximately 5 appointments.

Any changes or additional materials requested beyond the initial agreed upon design will incur additional charges, as this means extra work and cost for us. 

Once the toile fittings have been approved by the Client and Rosemary Anne, the remainder of the original quoted price for your garment plus any additional charges, must be received by Rosemary Anne before final garment materials and trims are ordered and before any continuation of garment making.

Fabrics and trims must be ordered well in advance of your final garment making, therefore Rosemary Anne will advise you on final payment date. Any delayed payments will delay garment delivery/pick-up.

Couture/Bespoke orders are non-returnable and non-refundable.

Rosemary Anne does not accept any responsibility for your garment after delivery is posted or client picks up at appointment. Any additional alterations, garment care and storage are the client’s responsibility.

Online Orders

Usually in stock items ordered before 12pm Monday through Friday, will be dispatched within 2 working days. During busy times, orders may take longer to process. Please see delivery updates on product page before ordering. For out of stock items, please contact us directly at hello@rosemaryannelondon.com.

For Made-to-Order, please allow number of weeks stated in product description, from the time of your order for delivery. Once your order has been placed, it can be cancelled within in 24 hours. After this, it's not possible to cancel your order because it will be in process of creation after this point. Please contact the me at hello@rosemaryannelondon.com, if you need your order sooner than the estimated delivery, or if you have accidentally ordered the wrong item or size. International orders may take longer for delivery, please see estimated delivery dates in product description.

Payment

Online orders - We accept Visa, MasterCard and American Express Credit and Debit Cards. Rosemary Anne London has the right to refuse a sale at any point for any reason. If we cannot fulfill your order for any reason, we will refund the money back to the card you used for the purchase. We cannot refund it in any other way or to any other card.